Privacy Policy

1. Introduction

DeenConnect (“DeenConnect”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the DeenConnect mobile application, website, and related services (the “Service”).

2. Information We Collect

We collect information you provide directly, information you create on the Service, and certain technical information when you use the Service.

• Account information: such as name, username, email address, and date of birth or age (for age-based access control).
• Profile information: such as profile photo, bio, and preferences (if you choose to add them).
• Content you create: such as posts, comments, marketplace listings, donation campaigns, and any images you upload.
• Reports & communications: such as reports you submit and messages you send to support.
• Withdrawal information: if you submit a donation withdrawal request, we collect the information you provide to review the request.
• Technical data: such as device type, operating system, app usage data, IP address, and log/error data for security and performance.

3. Payments (Stripe)

Payments on DeenConnect are processed by third-party payment providers such as Stripe. We do not collect or store your full credit card numbers or payment credentials. Payment information is handled securely by Stripe in accordance with their own privacy policies.

4. How We Use Your Information

• To create and manage your account and profile
• To provide, operate, and improve DeenConnect features
• To enable social features, marketplace listings, and donation campaigns
• To process payments and handle donation withdrawal requests
• To review, approve, or moderate content and enforce our rules
• To prevent fraud, abuse, and security incidents
• To respond to support requests and communicate important updates
• To comply with legal obligations

5. What Others Can See (Public Content)

Certain information you choose to share on DeenConnect may be visible to other users, including your profile name, username, photo, and content you post (such as posts, comments, marketplace listings, and donation campaigns). Please be mindful of what you share publicly.

6. How We Share Information

We do not sell your personal information. We may share information only in the following situations:

• Service providers: such as Firebase (Google) and Stripe to operate the Service
• Legal & safety: if required by law, or to protect users, the public, or our rights
• Business transfer: if DeenConnect is involved in a merger, acquisition, or asset sale
• With your consent: when you direct us to share information

7. Data Retention & Account Deletion

We retain information only as long as necessary to provide the Service and for legitimate business purposes such as security, fraud prevention, and legal compliance. If you delete your account, we will remove or anonymize your personal information where possible. Some information may be retained where required for legal, security, or financial record-keeping purposes.

8. Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

DeenConnect is not intended for children under 13. Certain features may be restricted to older users based on age requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify users in the app or by posting the updated policy on this page and updating the effective date.

11. Contact Us